Last updated: January 01, 2025

Thank you for shopping at The Green Lemon Resort.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Green Lemon Resort.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to The Green Lemon Resort, accessible from https://thegreenlemonresort.com/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Payments and Refunds Policy

Thank you for choosing The Green Lemon Resort! We want to ensure you have a clear understanding of our policies regarding payments and refunds.

Cancellation Policy

• You can cancel your reservation for a full refund up to 7 days before your arrival date.
• If you cancel between 7 and 2 days before your arrival, you’ll receive a 50% refund.
• Unfortunately, cancellations made within 2 days of your arrival date are not eligible for a refund.

Refunds

• Refunds will be processed within 14 days of receiving your cancellation request.
• The refund will be credited to the original payment method used for booking.

Non-Refundable Items

Please note that certain items and services may be non-refundable, including:

• Personalized or customized goods
• Goods that are not suitable for return due to hygiene or health reasons
• Perishable goods
• Gift certificates

Return Shipping

If you need to return a physical item, you are responsible for the shipping costs and any potential damage or loss during transit. We recommend using insured and trackable shipping.

Gifts

If the booking was a gift, the refund will be issued to the original purchaser.

Contact Us

If you have any questions or concerns regarding our Payments and Refunds Policy, please don’t hesitate to contact us at refund@thegreenlemonresort.com.

We appreciate your understanding and cooperation.